Thank you for choosing wzzkss.com! We are committed to providing you with high-quality household goods. If you are not satisfied with your purchase, we hope you can return and get a refund smoothly. Here is our refund and return policy:
- Return Conditions
We accept returns of unused items in their original packaging. Please ensure the following conditions are met:
Items must be returned within 30 days of purchase.
Items must be unused, undamaged, and in their original labels and packaging. - Return Process
If you meet the return conditions, please follow these steps:
Contact Customer Service: Request a Return Authorization (RMA) number via email or by calling our customer service hotline.
Prepare the Item: Pack the returned item along with a copy of the original invoice and the RMA number. We recommend using a trackable mailing method to track your return package.
Send the Item: Send the package to the following address:
- Refund Processing
You will receive an email notification once we receive and inspect the returned item. Eligible refunds will be processed through the original payment method and typically completed within 3-5 business days. Please note: Shipping costs are non-refundable unless the wrong item was sent or the item itself is defective.
If the item does not meet the return conditions, the return may be refused or a handling fee may be charged.
- Exchange Policy
If you wish to exchange an item, please apply for a return following the above return process, and then place a new order after receiving your refund. - Return Shipping Costs
For returns due to product issues (e.g., wrong item sent, defective item, etc.), we will cover the relevant return shipping costs. For returns due to personal reasons (e.g., dissatisfaction, incorrect size, etc.), the return shipping costs will be borne by the customer.
Thank you for your understanding and support! We are committed to providing you with a satisfactory shopping experience.